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Our 3-Year Strategy Framework

At AIG Japan, Culture is the foundation of everything we do and underpins our strategy framework. Fostering a diverse, inclusive and collaborative culture guided by our Purpose and Values empowers colleagues to be conduits for positive change – delivering exceptional client service and creating value for our customers, partners and the communities where we live and work.

With our Culture as our foundation, the three priorities in our 3-Year Strategy are:

1. Maximize Value for our Customers

Our focus is on ensuring that we maximize the value we provide our customers through our products and our professional agency network, and we are dedicated to continuing to enhance our distribution channels through a full range of insurance products meeting the different needs of individual and corporate customers.

2. Future-Proof AIG Japan

As we position AIG Japan for the future, modernizing our infrastructure, creating an agile working environment and a leaner unified company are key to future-proofing AIG Japan and driving operational excellence.

3. Advance the Workplace of the Future

Advancing the workplace of the future by instilling a high-performance and Learn-It-All Culture that inspires continuous learning, improvement and collaboration is key to provide colleagues with the tools to deliver value. We will continue to foster talent through accelerated learning, development and career enhancement opportunities.

Our foundation and our priorities all lead towards driving sustainable, profitable growth as we continue to support our customers as they navigate an increasingly complex world.

What Sets AIG Apart

Global Expertise: Our global knowledge, leading experts and underwriting excellence position us as a trusted partner providing differentiated services and expertise in Japan.

Professional Agent Ecosystem: Our unique distribution model includes an unparalleled network of professional agents delivering value to customers.

Claims Services: Our experienced and specialized claims experts provide high quality services in claims handling and response with a customer-centric mindset.

Innovative Solutions: Our quality insurance solutions combined with product development and go-to-market speed help customers unlock value and manage risks.